PLEASE NOTE THAT THIS RETURNS POLICY APPLIES ONLY TO WEBSITE ORDERS ONLY. THE RETURNS POLICY AT OUR ILKESTON STORE IS EXCHANGE OR CREDIT NOTE ONLY.
We hope you are happy with your order. However, if you aren't 100% satisfied we will happily issue an exchange or refund assuming that the item(s) are received back within 14 days of receipt and are in-line with our Returns Policy.
If you are not completely satisfied with your online purchase, we will happily issue a replacement or refund assuming the item(s) are returned and received by us within 14 days of receipt and are in-line with the below:
- All items must be in the original and re-saleable condition.
- Underwear is non-returnable for hygiene reasons.
- No evidence of fragrance or deodorant marks.
- The returns form must be completed; any missing information may result in your return not being processed.
- Faulty items may need to be sent back to manufacturer for inspection prior to an exchange or refund.
When you receive your order a returns form will be included in the package. Please ensure the form has been completed in full and is included in the parcel when returning your order to us.
If for any reason you do not have a returns form or have any other problems when returning your order please contact us by phone on 0115 8372022 or email firstname.lastname@example.org and our team will be happy to help. Any goods returned that are not in line with the returns policy will not be accepted.